Privacy Policy

We collect personal data you provide directly when you:

• Submit our consultation request form (name, email address, country of residence, area of medical interest)
• Contact us via WhatsApp or email
• Book services through our concierge team

We may also collect non-identifiable technical data (browser type, IP address, pages visited) through standard web analytics tools to improve our website.

Your information is used exclusively to:

• Respond to your consultation inquiry and coordinate your care journey
• Connect you with the appropriate medical specialists in our network
• Arrange travel logistics, accommodation, and recovery services
• Send relevant follow-up communications related to your inquiry (you may opt out at any time)
• Improve our website and services through aggregated, anonymised analytics

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

To deliver our concierge services, we may share relevant data with:

• Medical specialists and clinics in our network, solely for the purpose of arranging your consultation or procedure
• Logistics partners (transport, accommodation providers) strictly as needed to fulfil your booking
• Technology service providers (e.g., email platforms, CRM software) under strict data processing agreements

Any third party that receives your data is contractually obligated to protect it and use it only for the specified purpose.

When you share details about medical conditions or desired procedures, this constitutes sensitive personal data under Colombian law. We treat this information with the highest level of confidentiality and will only process it with your explicit consent and strictly for the purpose of coordinating your medical journey.

Our website uses only essential cookies necessary for the site to function correctly. We do not use tracking or advertising cookies. You may disable cookies in your browser settings without affecting your ability to use our site.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations, typically no longer than 5 years after your last interaction with us. You may request deletion of your data at any time (see Your Rights below).

As an international medical tourism company, your data may be processed in countries other than your own, including Colombia. We ensure all transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ('right to be forgotten')
• Withdraw consent for data processing at any time
• File a complaint with the Colombian Superintendency of Industry and Commerce (SIC) or your local data protection authority

To exercise any of these rights, contact us at privacy@oasisdianapimiento.com.

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

For any privacy-related questions or requests, please contact:
Oasis by Diana Pimiento
Santiago de Cali, Valle del Cauca, Colombia
Email: privacy@oasisdianapimiento.com
WhatsApp: +57 300 000 0000